A Telecom Network Technician typically deals with switches, routers and physical cables. The technicians are involved in designing, installing and customizing telecommunications hardware and software. They work on structured cabling, network cabling and testing routers and switches. It also helps to have some knowledge about the installation of system software, application software, drivers, hardware, devices, peripherals and network printers.
The technician will configure, examine and resolve any issues related to the operation of LAN hardware/software. It is their responsibility to ensure connectivity and functionality of the peripheral devices, wiring and cabling. The professional has to identify and rectify network and telecommunication system malfunctions. They have to use computer diagnostic tools and software to check the functionality for mainframe and remote access. The professional has to run system backups and troubleshoot desktop computer problems.
It is the responsibility of the Telecom Network Technician to offer customer service and ensure resolution of any problem. The technician has to maintain a database of user problems and resolution. They have to guide and train the users on the operation and capabilities of hardware and application software. The professional has to take care of the software updates and hardware upgrades.
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Ad-hoc reporting - Ad-Hoc reporting
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